Shiprocket

Delivery rates, RTO, courier performance, and NDR data — understand what’s happening after the order leaves your warehouse.

Logistics Live

Connect Shiprocket

WHAT LUMEN SEES

Everything Shiprocket knows about your business

Orders

status, master status (delivered/in-transit/RTO/cancelled)

Delivery rate and on-time rate

RTO count, RTO rate, at-risk orders (high RTO risk flag)

Courier-wise performance

delivery rate, RTO rate by courier partner

NDR (Non-Delivery Report) count and reasons

Shipping zone breakdown

A/B/C/D/E

Freight charges and COD charges by zone

Delayed shipments and delay reason

Weight discrepancies (applied vs charged weight)

Data refreshed: Fetched on every query. Token auto-refreshes every 9 days.

ASK LUMEN

Questions you can ask right now

“What’s my delivery rate this month?”

“Which courier has the highest RTO rate?”

“How many orders are at risk of RTO right now?”

“What percentage of my orders are being delivered on time?”

“How much did I spend on freight last month?”

“Which zone has the most NDRs?”

THE IMPACT

What changes when Shiprocket is connected

RTO exposure

Loss prevention

See which couriers and zones are quietly bleeding margin before it compounds.

8 platforms

Correlated

RTO refunds read against Razorpay so you see the real cost per courier.

0 dashboards

Time saved

Ask "what’s at risk of RTO today?" without opening the Shiprocket panel.

CONNECTION GUIDE

Up and running in under 2 minutes

Open Settings → Platforms

Go to Settings → Platforms → Shiprocket and click Connect

Enter your login

Enter your Shiprocket email and password (the credentials you use to log in to Shiprocket)

Authenticating

Lumen authenticates and caches a bearer token — re-authenticates automatically when it expires

Connected

Logistics tab is now live with delivery and RTO data

THE BIGGER PICTURE

Better together — Lumen answers across all your platforms at once

→

One answer across every platform.

“Which Shiprocket courier’s RTO rate is costing me the most in Razorpay refunds?”

“Are my best-selling Shopify products the ones with the worst delivery rates?”

“Is the zone with my highest Meta ad spend also my highest NDR zone?”

Connect all your platforms